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Aviation Team
Celebrating the finest example of stakeholder collaboration between airport, airlines, ground handler and/or suppliers from around the world. This category encourages submissions from those who have taken a strategic, team-based approach to improve services for passengers. Have you formed a cross functional partnership with partners from across the supply chain that has made a difference?
Best Station
Celebrating the ground handling station that has established a reputation for going above and beyond in its service delivery to carriers or uncovering outstanding service innovations. This category is open to handlers from SMEs to large multinationals operating in pax and cargo. What matters is your station’s ability to demonstrate service excellence. We want to showcase operators who are dispelling the myth of a race to the bottom on price and blazing a trail with value added services to airlines/airports that embrace digitisation and raise the bar on safety, teamwork and passenger experiences.
Innovation
This category celebrates the aviation stakeholders who have delivered a standout innovation that has helped achieve a standout improvement in ground handling performance. Entries could include employee-led innovations that have helped boost safety/OTP. Judges are also seeking examples of partnerships with GSE or IT suppliers that have helped ground handlers achieve ground-breaking advances in equipment performance, sustainability or digitisation across the airport.
Ramp Safety
Eliminating ground damage, accident risks and striving for the highest possible safety standards is a guiding principle of all aviation stakeholders. This award will celebrate the ground handling team or employee who have used their initiative and worked proactively to deliver a tangible safety gain at their station. Judges will also want to see tangible evidence of the entrant’s impact on reducing injuries or ground damage as well as clear commitment to taking safety from a compliance based activity to a core business value.
Unsung Heroes
Acknowledging the ground handling employee or frontline team who go the extra mile to deliver an outstanding service for customers. From stepping up to solve an emergency situation without a second thought to making a passenger’s day with their expert and engaging customer care. Can you count on one of your teams or employees to rise to any challenge? Tell us about your unsung heroes.